2006-2018 Orange slovakia a.s.
2016-2018 Hot line agent level 3
The duties of the level 2 with focusing on business clients (B2B). Helping with their specific services as The voice virtual private network. Establishing trouble tickets for outages, sending them to the investigators and informating the customers about the remedies.
Special support for residential customers with advanced settings their devices (port forwarding, 3th party applications).
2009-2016 Hot line agent level 2
The duties of the level 1 with focusing on technical problems of devices, internet connections and router setting.
2006-2009 Hot line agent level 1
Telephone and e-mail support of customers, providing of information and activation of services.
2003-2006 Ing Milan Ďurica DURSAT (franchised shop of the Orange Slovakia a.s.)
Advisor/shop assistant
Selling products, creating of contracts. Solving customers problems with services and setting their devices up.
2002-2003 Pantha rhei
Shop assistant in a book store
Contact with customers, selling of books, work with cash register.